Refund and Returns Policy

1. Cancellation:

   1. Order Cancellation: Customers may cancel their order within 1 day of placing it through our App. After this timeframe, cancellations are subject to approval upon request.
   2. Cancellation Approval: Requests for cancellation beyond the initial 1-day period will be considered on a case-by-case basis. Approval is subject to the status of the order and the feasibility of cancellation.
   3. Unaccepted or Undelivered Orders: If an order cancellation request is not accepted by the system or if the order has not been delivered, customers may still be eligible for cancellation under certain conditions.

2. Refunds:

   1. Refund Eligibility: Any payment made for an order is refundable if cancellation is initiated within the specified timeframe and the product or service has not been utilized.
   2. Refund Processing: Refunds will be processed using the original method of payment within a reasonable timeframe after the cancellation request is approved.
   3. Refund Exceptions: Refunds may not be applicable in cases where the product or service has been used, consumed, or rendered partially or fully.
   4. Non-Refundable Fees: Certain fees associated with processing payments, delivery, or service charges may be non-refundable.

3. How to Request Cancellation:

   Customers can request order cancellation by contacting our customer support team through the App or by reaching out to the provided contact information.

4. Review and Approval:

   All cancellation requests will be reviewed and approved based on the terms outlined in this policy and the specific circumstances surrounding the order.

5. Changes to Orders:

   Changes to orders, including modifications or additions, may be treated as cancellations and subject to the terms and conditions of this policy.

6. Contact Us:

   If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at [contact email/phone number].

By using our services and placing orders through our App, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Cancellation Policy. We reserve the right to modify or update this policy at any time without prior notice.